Frequently Asked Questions
Your guide to luxury shopping with Couture USA
How do you guarantee the authenticity of your items?
Every item at Couture USA undergoes a rigorous multi-point inspection process by our in-house experts. We offer a 100% authenticity guarantee or your money back, ensuring every designer piece is genuine.
What is your return policy for designer goods?
We offer a 14-day return window for most items. Products must be returned in their original condition with all Couture USA security tags attached to be eligible for a full refund.
How long does shipping take?
Orders are typically processed within 1-2 business days. Domestic shipping via FedEx usually takes 3-5 business days, while international shipping times vary by destination.
Do you offer payment installations or financing?
Yes, we partner with Affirm and Klarna to provide flexible payment options, allowing you to buy your favorite luxury pieces now and pay over time in fixed monthly installments.
What does the 'Condition' rating mean on your products?
We use a standardized grading scale ranging from 'New with Tags' to 'Gently Used.' Detailed descriptions and high-resolution photos are provided for every item to highlight its specific condition.
Do you buy pre-owned luxury items from customers?
Absolutely. You can sell or trade-in your authentic designer handbags, jewelry, and accessories through our consignment program or by receiving an upfront buyout offer.